Setting the Stage: Why Health Care Needs a Culture of Respect

By Ted A James, MD
July 31, 2018

The Foundation of Respect

Respect is an essential component of a high-performance organization. It helps to create a healthy environment in which patients feel cared for as individuals, and members of health care teams are engaged, collaborative, and committed to service. Within a culture of respect, people perform better, are more innovative, and display greater resilience. On the contrary, a lack of respect stifles teamwork and undermines individual performance. It can also lead to poor interactions with patients. Cultivating a culture of respect can truly transform an organization and leaders set the stage for how respect is manifested. Continue reading “Setting the Stage: Why Health Care Needs a Culture of Respect”

Creating a High-Performance Health Care Organization

By Ted A James, MD, MHCM
June 28, 2018

“The goal in health care really needs to be zero preventable harm.”
—Lucien Leape

Modern health care has been described as one of the most complex industries in the world. Advances in biotechnology, data analytics, and genomic medicine alone have enabled greater capabilities and more sophisticated care than any other time in history. The problem with complexity is that human beings are imperfect and fallible, leading to the potential for medical error and fragmented care. With greater complexity comes a greater risk of failure, making it challenging to deliver on the promise of safe, reliable, and effective health care. Continue reading “Creating a High-Performance Health Care Organization”